• Lieu du poste US-FL-Port St-Lucie | MX-ROO-Cancun
    Code d'emploi
    2018-1831
    Catégorie
    Encadrement des Enfants & Soins Médicaux
  • Aperçu

    NAM FAMILY SERVICE EXPERT 

    (Product & Leisure Services Manager for Family) 

    base in Club Med Sandpiper (as we are not sponsoring the candidate for L1 visa, you need to have the right to work in USA)

    We are looking for a a super star capable of bringing new trends and that can revitalize our family experiences in our North American village.

    If interested in joining a dynamic team managing plenty of projects please contact hendel.duplessy@clubmed.com

    Title

    Product and Leisure Services Manager (Children)

     

    Purpose

    • Organizes and updates all key information about services in accordance with Club Med structures
    • Is highly creative within own sector of services
    • Identifies and plans, for the short and medium term, priority areas of development within the sector of own services in keeping with the company’s strategy
    • Manages the rollout of new services within own sector of services together with Product and Services Managers of Zones
    • Ensures optimal client satisfaction and profitability of existing services within own sector of activity based on the experience of experts
    • Guarantees the quality of information communicated to Product and Services Managers in the different Zones (DPS))
    • Responsible to implement new services & innovations
    • Delivers constructive feedback on construction and renovation projects
    • Contributes to the sector skills developments
    • Communicates information products info or improvements from his Services.

     

    Permanent missions

     

    1. STRATEGIC PLAN

    ANALYZES OWN PRODUCT AND IDENTIFIES MEASURES TO IMPROVE AND OPTIMIZE SERVICES

    DELIVER PRODUCT RECOMMENDATIONS

    2. SEASONAL STATEMENT

    DOES THE SEASONAL PRODUCT REX (GM FEEDBACK AND FINANCIAL RESULTS)

    COORDINATES RETURNS AND PRODUCT RECOMMENDATIONS FROM ZONE SERVICES MANAGERS

    3. PRODUCT INFORMATION

    GUARANTEES THE REFERENCE INFORMATION OF ALL EXISTING TOOLS: QUALITY TOOLS, VILLAGE OPERATION TOOLS, CONSTRUCTION SPECIFICATION BRIEFS, STANDARDS

    4. N+1 SEASONAL PROGRAMMING

    CONDUCT AND FORMALIZE FEASIBILITY STUDIES (TECHNICAL AND ECONOMIC)

    CONTROL THE INFORMATION PUBLISHED IN THE TRIDENT FOR OWN SECTOR OF ACTIVITY

    COMMUNICATE ALL ELEMENTS REQUIRED FOR SERVICES PROGRAMMING IN NA TO THE COORDINATION MANAGER

    MANAGE THE ACCURACY OF INFORMATION PROGRAMMED INTO (NA) BEFORE OPENING OF SALES

    NOTIFY THE POLE MANAGER OF ANY ERRORS IN THE INFORMATION PERTAINING TO THEIR SERVICES BEFORE THE BAT DEADLINE

    5. HR

    MONITOR THE RECRUITMENT POOL FOR OWN SPHERE OF ACTIVITIES AND (STAFFING & PROFILES)

    6. DELIVERY OF NEW SERVICES

    PRODUCE AND HAND OUT DEPLOYMENT KITS TO (POLE) MANAGER ON THE SERVICES UNDER THEIR JURISDICTION

    ORGANIZE THE INFORMATION FOR FRONTLINE EMPLOYEES (DPS) AND GIVE THEM ANY INFORMATION THEY MIGHT NEED

    ACCOMPANY TERRAIN TEAMS TO OVERSEE THE SUCCESSFUL DEPLOYMENT OF SOME NEW PRODUCTS

    ORGANIZE THE REX (RETURN OF EXPERIENCES)

    7. IMPLEMENT AND OPTIMIZE EXISTING SERVICES

    PARTICIPATE IN REGULAR UPDATES OF LISTINGS

    MAINTAIN RELATIONSHIPS WITH EXTERNAL SERVICE PROVIDERS (SUB-CONTRACTORS, PARTNERS, ETC.)

    PRODUCE AND/OR UPDATE THE INFO CHARTS FOR THE DPS AND SALES FOR LOCAL SALES DEVELOPMENT MANAGERS (RDVL - RESPONSABLE DU DEVELOPMENT DES VENTES LOCALES)

    MONITOR THE QUALITATIVE AND FINANCIAL PERFORMANCES OF THE PRODUCTS WITHIN (HIS SUPERVISION)

    MONITOR BUSINESS RESULTS AND SUGGEST CORRECTIVE MEASURES TO DEVELOP RESULTS

    DO INSPECTION VISITS OF SERVICE IMPLEMENTATION AND FORMALIZE DIAGNOSTICS AND RECOMMENDATIONS IN SUPPORT OF OPERATIONAL DIRECTIONS)

    8. PROJECT CONSTRUCTION/RENOVATION

    Monitor progress until opening of Village

    DETERMINE CUSTOMER PATHS IN RELATION TO THE POSITIONING OF THE VILLAGE

    PROMOTE NEW PRODUCTS AND KEY SERVICES THAT HELP PROMOTE AND DISTINGUISH THE VILLAGE

    SUPPORT THE VILLAGE TEAMS IN THE OWNERSHIP OF THE CLIENTS PATHS AND RELATED PRODUCTS AND SERVICES

    9. MANAGEMENT

    MANAGEMENT OF A CIRCUS ARTS PROFESSIONAL, WHOSE RESPONSIBILITIES ARE AS FOLLOWS :

    - ENSURE THE QUALITY OF THE GM EXPERIENCE IN THE VILLAGE (PEDAGOGICAL METHOD) AND STRIVE TO ALWAYS DEVELOP MORE PERSONALIZATION AND EXCLUSIVITY

    - ENSURE THE VILLAGE OPERATIONS SMOOTHNESS AND WORRY-FREE WITH PERSONALIZE EXPERIENCES & GOOD USE OF THE TOOLS IN PLACE(MAINTENANCE, UPGRADED TOOLS, ETC.)

    - OPTIMIZE THE GM VALUE/COST/SATISFACTION RATIO

    - PROMOTE INNOVATION ON A GLOBAL LEVEL BASED ON DIAGNOSTICS, BENCHMARK AND BRAINSTORMING’S

     

    Responsabilités

    Tools

    • Fluency in computer tools (Excel, Word, PowerPoint)
    • Gm feedback, NAFI, NA, ISIS
    • MOZAIK
    • Gouvernail

     

    Evaluation objectives and criteria

    OR

    Objectives and evaluation criteria

    • Creative, innovative
    • Relevance and accuracy of analyses and studies
    • Quality of deployments
    • Outcome of proposed new services (financial and/or qualitative)

    Know-how

     

    • Knowledge of products and jobs included in the perimeter of your responsibilities
    • Comprehensive knowledge of own sector of activity
    • Financial skills, business acumen: P&L, Business cases, summary reports, statistical analyses.
    • Excellent writing skills: organization of recommendation concepts, action plans.

    Attitude

    • Organized
    • Meticulous
    • Deductive and analytical skills
    • Good communication skills
    • Creative and innovative
    • Good active listener and flexible thinking
    • Flexibility

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